It baffles me when my co-workers allow guests to go to their room without giving a form of incidentals. Last week, this woman comes to the hotel and says that she wants a room on a high floor, with a bay view, a corner room, she needs a fridge for meds, and she has a [...]
Alright, so, lets touch on 3rd party reservations again. When you make a 3rd party reservation, so in other words, if you go through ANY website that is not that hotel’s direct website you are not making a reservation with the hotel! So, what that means is you are paying that website to make a [...]
Now, to say the least, I have very mixed feelings about 3rd party reservations (i.e. hotwire, priceline, etc.).On the one hand, if you are on a budget and don’t really care where you staying, it’s awesome. On the other hand, if you specifically want one hotel or one brand, you don’t know what hotel you [...]
So there are about 300 14-year-old students, who are in the band at their high school, staying at the hotel right now for like a competition. So one of them calls down to me around midnight and asked if we had ice cream. I told him yes, we have chocolate, vanilla, and strawberry, would you [...]
The other day I had a guest approach me at 2:45am.He was a platinum guest and was checking out and needed the shuttle.Between 1am and 5am its our bellman who takes people every 30 minutes.This guest was a little upset because he didn’t get his wake up call, but was okay because he had set [...]
Now, 9 times out of 10, the issues that arise at the hotel are funny issues, unfortunately tho, not all of them. So there was this big party at the hotel and when it ended there were still about a dozen people hanging in the lobby, one of which, kept staring at me for over [...]
So at like 1:15am I got a call from a guy whose wife had fallen and hurt her leg. He wanted a medic to his room but since we have no medics on call in the hotel I had to call the paramedics to go to the hotel (bright side, super cute firefighters came). So [...]
Valentine’s was probably one of the most eventful nights of the year for me. *first of all, there was a domestic violence dispute going on on the 13th floor so police were at the hotel to kick them out *the hotel is under renovation so out of 6 elevators only 1 was working *at 2:30am [...]
A few months ago, there was a wedding at my hotel. Around 11am, the bride came to check in at the hotel. Now, first of all, check out time is not until 1pm, so if the hotel was sold out the night before, the chances of having a room ready at 11am is slim to [...]
So, the policy of the hotel that I work at, and most hotels in general, that you have to be at least 18 to check into the hotel, or 21 if there is a mini bar in the room. Since the hotel I work at does not have a mini bar, it is okay for [...]
